1. Battery attenuation
Mr. Sang from Shandong Weifang District purchased the E200 pure electric vehicle owned by Zotye Automobile in August 2016. According to the description, after using about 10 months and driving 19,000 kilometers, the battery of the model is often faulty and the vehicle is not available. Power output, found in the 4S shop inspection is a battery problem.
Mr. Sang said that since the 4S shop cannot dismantle the battery, it does not know what the battery is.
Mr. Sang's feedback is that the sales department of Zhongtai Automobile Company stated that because the battery pack is defective, the battery is not warranted. Because the impact of the battery on the entire battery pack has potential safety hazards, it will not be repaired. After the sale of the company, only the telephone is notified that there is no warranty or maintenance, and a written notice is refused.
In this regard, Mr. Sang on the premise of the company without dismantling the battery pack, testing, it is difficult to accept the conclusion that man-made reasons do not guarantee the warranty, Mr. Sang applied for the company's battery testing, after-sales companies that require the owner at their own expense Remove the battery pack and send it to Hangzhou.
Mr. Sang said that this model belongs to a three-door transport vehicle, the ground clearance is very small, and the battery is set in the chassis below, the battery pack is easy to bump the driving process, because of this reason is not warranty and repair, plus The cost of replacing a set of batteries is about 60,000 yuan, which has surpassed the price that the model purchased at the time of subsidy and was in a dilemma.
Comments: Mr. Sang's situation is a good reflection of the current one of the biggest hidden dangers of pure electric vehicles, power battery safety and cost, such as the case of Mr. Sang after the impact of external forces more difficult. In order to ensure battery life and space, most of the battery packs for pure electric vehicles are located directly underneath the chassis. In many parts of China, the road conditions are not ideal. Chassis collisions have become commonplace. Therefore, before the actual purchase of pure electric vehicles, consumers need to comprehensively consider the use of the environment, from the perspective of safety, the impact of the battery does have a certain potential safety hazards, therefore, Mr. Sang is the right choice is to return the power battery Corporate inspection.
2. Motor problem
Ms. Wang from Qingdao, Shandong Province, purchased the EU series new energy sedan under Beijing Auto New Energy on September 29, 2017. According to Ms. Wang’s complaint, the vehicle was lifted on the same day. “The screen was not started after the central control screen was frequently activated. "The phenomenon so far. When the vehicle traveled to 4999 kilometers, the screen displayed a red motor overheating, and went to the store to make repairs. After the maintenance, it traveled for about 1000 kilometers. The screen display again appeared overheating, and after that, the vehicle started up several times and did not start normally. .
In this regard, Ms. Wang requested to return the vehicle. Another car was originally ordered at the original car shop and the second vehicle was requested to be returned. However, according to the feedback on the complaint website, Ms. Wang complained on November 18, 2017 that no information has been returned by BAIC New Energy Enterprise.
Comments: From the point of view of Ms. Wang's two-time booking, her recognition of new energy products is still quite high. The reporter observed that Beijing Auto New Energy’s customer complaints on the complaint website were basically unprocessed by the company. In the “Auto Complaint Networkâ€, 20 complaint cases concerning BAIC New Energy were displayed on the “Auto Complaint Networkâ€. The earliest case of complaint was June 28, 2015, and no one is interested. The data shows that BAIC New Energy produced and sold 103,199 new energy vehicles (pure electric) in 2017, which accounted for 23% of the domestic new energy vehicles in 2017. For the fifth consecutive year, BAIC ranked first in domestic sales of new energy vehicles. However, the way to ignore consumer complaints is not only damaging the interests of consumers, but also has no benefit for the future of the new energy auto industry and the company itself.
3. Sales policy
Ms. Bin from Shenzhen and her group of 10 were assigned 10 sets of BYD series Song DM luxury cars on November 11th, 2017 at Jinjundi Sales Service Co., Ltd. (BYD Auto Sales Service Company 4S shop) in Luohu District, Shenzhen. Each deposit was paid on the spot 5000 Yuan Zheng, the two sides have signed a car purchase agreement, and to mention the car time the other party has specified in the agreement after 10-15 working days to mention the car, but did not mention the car until December 25, 2017, each urging 4S shop It is said that the manufacturers have not started yet, and they cannot tell the manufacturers why they did not start and follow the manufacturer's starting plan. Ms. Bin said that because we have not been able to provide vehicles for a long time, it has had a serious impact on our lives and work. According to the agreement signed by the two parties, the words "The government does not assume responsibility because of government policy or manufacturers's reasons" are listed above. Therefore, the 4S shop has taken a protracted policy toward our appeal, and the promised date for picking up the car cannot be guaranteed.
Ms. Bin's consulting lawyer said that this is a tyrant clause, in accordance with Article 40 of the "Contract Law": the format clause has the circumstances stipulated in Articles 52 and 53 of this Law, Its responsibilities, aggravating responsibilities of the other party, and excluding the other party's main rights are invalid. This order is exempt from the overriding effect of the Overlord Clause of the 4S Store Liability.
According to the feedback content, BYD companies actively cooperated to solve the problem of car pickup by consumers as soon as possible.
Comments: In fact, more and more consumers recognize new energy automotive products. Therefore, when consumers influx, the services and awareness of enterprises and 4S stores may not be in place, just like this time the BYD 4S stores are Insufficient preparation of new energy products has caused consumers to fail to mention cars for a long time. At the same time, they have formulated unreasonable overlord clauses. Although the ultimate enterprise has solved the problem of mentioning cars, car consumption, especially after-sales maintenance, is a long-term one. As a result of this process, the 4S shop lost its 10 customers and was actually not worth the candle.
Source: Times Weekly
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